Terms of Service

Last updated: January 1, 2025

Agreement to Terms

By accessing our website fazofu.org or using our plumbing services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Services Provided

Fazofu Plumbing Services provides professional plumbing services including:

  • Emergency plumbing repairs
  • Installation and maintenance of plumbing systems
  • Water heater services
  • Drain cleaning and pipe repair
  • Commercial and residential plumbing solutions

All services are provided by licensed and insured professionals in accordance with local building codes and regulations.

Service Terms and Conditions

Appointments and Scheduling

  • Service appointments must be scheduled in advance except for emergency services
  • We provide estimated arrival times and will notify you of any delays
  • Cancellations must be made at least 2 hours before scheduled appointment

Pricing and Payment

  • We provide upfront pricing with no hidden fees
  • Payment is due upon completion of services
  • We accept cash, credit cards, and bank transfers
  • Additional charges may apply for emergency or after-hours services

Warranty and Guarantees

  • We provide a 1-year warranty on all workmanship
  • Parts and materials are covered by manufacturer warranties
  • Warranty does not cover damage due to misuse or normal wear and tear

Customer Responsibilities

As a customer, you agree to:

  • Provide accurate information about plumbing issues
  • Ensure safe access to work areas
  • Clear work areas of personal belongings
  • Be present during service calls or designate an authorized representative
  • Pay for services according to agreed terms

Limitation of Liability

Fazofu Plumbing Services' liability is limited to the cost of services provided. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Damage to property not directly related to our work
  • Pre-existing conditions not disclosed by the customer
  • Delays due to circumstances beyond our control

Emergency Services

Our 24/7 emergency services are available for urgent plumbing issues. Emergency service rates apply for calls outside normal business hours. We define emergencies as situations involving:

  • Burst pipes or major leaks
  • Sewage backups
  • Complete loss of water service
  • Gas line issues

Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Fazofu Plumbing Services and is protected by copyright and trademark laws.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Dispute Resolution

Any disputes arising from these terms or our services will be resolved through good faith negotiation. If resolution cannot be reached, disputes will be handled according to Malaysian law in the courts of Johor Bahru.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on our website with a new effective date. Continued use of our services constitutes acceptance of modified terms.

Contact Information

For questions about these Terms of Service, please contact us:

  • Email: contact@fazofu.org
  • Phone: +60 5 1722 28950
  • Address: 123 Jalan Tebrau, Taman Century, 80250 Johor Bahru, Johor, Malaysia